Returns Policy
If you need to return any goods, please contact us within fourteen 14 days of delivery to request a return authorisation code. All items must be returned in a resalable condition, and the buyer is responsible for arranging the return shipment. Please retain proof of postage for all returned items.
Returns for Damaged Products
If any item arrives damaged, please notify us immediately. Damaged goods reported within 7 days of delivery will be eligible for replacement. Customers must obtain authorisation from our office before sending back damaged items. Once the return is approved and all conditions are met, the return postage cost will be credited to your account or refunded. Please keep proof of postage when returning damaged items.
Faulty Products
If a product becomes faulty or develops a defect, please follow the steps below:
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Email images and a description of the fault, along with your order number, to admin@sportsmedicaluk.com. A member of our team will respond within 1-2 working days.
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If the item is still within the manufacturer’s warranty period and the fault is confirmed to be due to a manufacturing defect, Sports Medical UK will cover the cost of return postage.
Cancelling an Order
If you choose to cancel an order after the item(s) have already been dispatched, the cost of return postage will be the customer’s responsibility. If the customer returns the item(s) for a refund, the original postage fee will not be refunded.